Work should be fun… so we are looking for travel experts to join our wonderful team in in Athens! Are you passionate about working for a world-class brand in tourism and you speak languages? Would you be interested to join a fresh company and progress along with us? If so, you could be the hero that we are looking for!
Who we are
In a nutshell, we use a blend of technology and people to help clients provide a great experience to their customers, build customer loyalty, and grow their business!
Look at it this way... Do you remember that frustrating customer experience you had companies in the past? We fix it! It’s a complex job. It takes more than just retraining the customer service associate who helped you, or providing him the technology to have your information at his fingertips, or re-doing the website on which you searched for information. It takes assessing every single touchpoint that you might have with the company—from researching one of their products, to purchasing the product, to using the product, to receiving support—then putting in place the people, technology, processes and mindset needed to make your experience at each touchpoint the best it can be.
- the first point of contact for the world’s first-class accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of partner service and a positive partner experience
- Making effective decisions on when to escalate a case
- Supporting your colleagues with peer learning, and being open to feedback from others
- Positively participating in company events, and in weekly team meetings
- Taking part in new projects and tests that we may need your help with