Sani Resort is a world class holiday destination including five multiple-awarded 5* hotels and a private marina each one with its own unique character. Sani Resort is one of the most popular and luxurious yet intimate resorts in the Mediterranean awarded by guests and leading travel organizations for its excellent hospitality, variety of culinary choices and flawless guest service. A career at Sani Resort means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities. We cultivate a culture of excellence in which people enjoy working together sharing our passion for creating a unique holiday experience for our guests.
Working at Sani Resort means you are communicative, smiley, team player and eager to develop within the Tourism & Hospitality Industry!
Check our open position and apply now:
Telephone Center Operator (Ref: SR/TCO020)
Job Information
Resort: Sani Resort | www.sani-resort.com
Location: Halkidiki, Greece
Contract: Full Time / seasonal
Start Date: March/ April 2020
Position Ref Code: SR/TCO020
Your main accountabilities
- Follow all telephone usage guidelines and standard greetings as prescribed by the department operational manual
- Answer telephone calls and provide a well-mannered and professional reply to all requests
- Assist the internal and external callers by directing calls to the relevant departments
- Identify guests’ needs and provide solutions and/or alternatives
- Provide accurate wake-up service to in-house guests
- Complete the internal message forms and deliver messages to the relevant recipient
- Excellent knowledge of the resort and facilities as well as of daily events and activities in order to provide accurate information to guests