Front Office Agent

We are looking for a talented Reception Agent to join the Front Office team of Kalesma Mykonos the Luxurious Hideaway of Mykonos for the 2023 season.

Responsibilities:

• Perform all Front Office / Concierge operational duties
• Provide a smiley, friendly and personalized welcome, including high-quality service via phone
• Meet, greet, and escort to their rooms all levels of guests, offering personal recognition and effortless VIP service
• Interface with Hotel Management, Front Office team, and Reservation team to ensure that regular ongoing communication is occurring in all hotel departments informing of guest needs, providing guidance and feedback
• Attend promptly to customer inquiries, assist them with all needs, provide solutions to all issues or concerns, respond to and handle with ease all guest problems and complaints
• Support implementation of new service best practices and procedures, according to hotel guidelines
• Follow proper procedures for cash, credit card, and room charge transactions and obtain proper identification and necessary departmental information
• Report any discrepancies and/or problems on the same day in a timely manner

Application Procedure:
If you feel you are the right candidate and have the skills we are looking for,
please forward your CV with a recent photo.

Experience, Skills, and Knowledge:

• Bachelor and/or Master's Degrees in Tourism studies
• Excellent written & verbal communication skills in Greek & English language is an essential requirement, while knowledge of an additional foreign language will be considered an asset
• Minimum one (1) year of experience in a 4 or 5-star hotel in Mykonos, in a similar position
• Ability to handle multitasking and perform efficiently in a fast-paced environment
• Experience in operating OPERA or Fidelio or similar PMS and efficient user of general PC applications
• Able to meet and exceed the expectations of a highly demanding and luxury profile clientele
• Professional appearance and manner, pleasant character to work with a fast-paced team, with a positive, honest, and energetic work ethic
• Excellent interpersonal and communication skills
• Reading, writing, and oral proficiency in the English language
• Self-motivated to accomplish goals, with a strong sense of responsibility
• Ability to relate to all levels of management, all colleagues, and all guests
• Teamwork spirit

Compensation:
We offer a comprehensive salary package based on experience, including shared accommodation, meals on duty, a friendly work environment, and opportunities for career development.