ICAP Recruitment Solutions is part of ICAP, the largest HR Services Provider in Greece and recently expanded operations to Cyprus. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.
ICAP Recruitment Solutions, on behalf of our client, a well-established and regulated FX company is looking to hire:
German-Speaking Customer Care Officers (Ref. code 5376/GSC/RS/GR)
Main Responsibilities:
- Dealing with clients’ inquiries via live chat, email and telephone
- Performing personal clientele analysis and taking actions as required
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Cooperating effectively with other departments as required
- Contributing to team effort by achieving targeted results