Contact Center Supervisor - Technical Support
ICAP Contact Center is a member of ICAP OUTSOURCING SOLUTIONS, the leading business to business services provider in Greece with more than 55 years of successful operation. Its high-level technical knowledge is incorporated to the ICAP Contact Center’s procedures and methodology and is offered in a value-added format to ICAP Contact Center’s customers.
ICAP Contact Center is dedicated in providing high level contact center services as an outsourcing services provider to the largest organizations in Greece, having established successful long-term cooperations through achieving its customers’ goals and preserving win-to-win relationships.
We are looking for a Contact Center Supervisor to join our team and support our technical customer service department.
Duties & Responsibilities
• Manage a team of assigned Team Leaders and Customer Service Representatives
• Provide guidance and feedback to team members
• Measure and evaluate the team’s performance using key metrics
• Help build and maintain a friendly, rewarding, and motivating working environment
• Devise ways to optimize procedures and keep team motivated
• Keep Management informed about recurring issues