About the Program
MSC continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, processes and management information. MSC has decided to launch a global HRIS Program, called PULSE, a commitment led from Headquarters in Geneva, to standardize their HR operations and information into a central database.
The Role
The HRIS Competency Center provides expertise to MSC program PULSE support, acting as repository of knowledge and support to the users and to the project team, both during the project implementation and once the solution is live.
The HRIS Competency Center is the in-house global and centralized pole of excellence in the expertise, knowledge or capability related to the Cornerstone on Demand product, including but not restricted to the following module:
• Performance Management,
• E-Days Absence Management,
• Core HR
• Succession Management,
• Learning Management,
• Recruiting,
• Onboarding
• Compensation and Benefits
The Competency Center will be the direct link with Cornerstone Support.
Key responsibilities
• Provide technical system support (Level 2) including system administration and troubleshooting
• Perform system configuration to meet the local requirements of each Entity in scope including: Security and Roles assignment, Competencies management, Campaigns management.
• Understand / evaluate / assess impact of specific requests of development or releases and implement the approved features
• Understand and evaluate current processes and system functionalities, serving as a subject matter expert tasked with making recommendations for improvements and efficiencies
• Provide best in class customer service when communicating solutions to end users
• Document HR platforms and system standard operating procedures and coordinate system downtime/latency communications
• Deliver service and support to the HRIS Project team during the project, roll-out phase as well as to the users when the product is implemented
• Gather users’ information and determine the issue by evaluating and analyzing the symptoms
• Research required information using available resources
• Follow standard processes and procedures to autonomously treat support requests
• Identify and escalate priority issues when necessary
• Redirect problems to appropriate resource
• Process and record support transactions using the ticketing (Service Now)
• Share information, experience, lessons learned and possible issues with the rest of the team