Adecco HR is the global leader in HR services and certified with ISO 9001:2015 in the field of search and selection services in Greece. Adecco is currently seeking on behalf of its client, a multinational retail company, for a professional to cover the following position:
Customer Service Representative
(Oinofyta)
Job Description
• Managing large amounts of incoming emails & phone calls
• Communicating & building sustainable relationships with customers
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowledge of the products inside out so that can properly provide answers
• Ensuring product availability and stimulating interest to buy through effective display
• Assisting in order for all e-com content creations to ensure flawless appearance of the e-shop
• Processing orders
• Monitoring functionality and usability performance (backend and frontend) – recommending changes that aim to increase traffic and improve conversion rate