Customer Experience Representative (German market)

About us

Beat is part of the FREE NOW Group which is the multi service mobility joint venture from Daimler and BMW. It consists of the services FREE NOW (9 European markets), Beat (5 Latin American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets). Summed up, those services currently attract 41 million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in Latin America.

In total, more than 2.200 employees in around 35 offices work for the services of the FREE NOW Group, which is led by CEO Marc Berg.

We are looking to build a brand-new Customer Experience Hub in Athens, supporting our German market.

Being a Customer Experience Representative at Beat is all about helping and educating both passengers and drivers. You take frustrated users and turn them into the most passionate Beat lovers, and you’re always looking for unique and  exciting ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly and efficiently.

What you’ll be doing:

• Deliver high-quality support via our email support platform and over the phone.
• Be a passionate advocate for riders and drivers while answering any questions that come your way 
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences 
• Build loyalty among new users and get our early adopters to fall in love with ΒΕΑΤ | FREE NOW all over again 
• Triage issues and escalate them when necessary 
• Cooperate with other departments to assist inside projects and resolve technical issues

What you need to have:

• 1+ years of customer support / experience
• The ability to speak, read and write German and English fluently (≥C1)
• Good problem solving and active listening skills
• Excitement about new technologies
• Ability to multitask and perform effectively under pressure
• A truly positive attitude
• Proficient skills in Microsoft Office
• Adaptability & flexibility to work overnight shift and weekends

What's in it for you:

• Competitive full-time salary
• Private Health Coverage on the Company’s group program.
• Beat rides-travel in our city for free, at the tap of a button.
• Breakfast, high-quality daily lunch on a very low cost, fruit and snacks all day long 
• Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities 
• A great opportunity to grow and work with the most amazing people in the industry. 
• Being part of an environment that offers challenging goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company.

As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

Please send us your CV in English.