Guest Experience Executive

TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 5 unique hotels in Northern Greece.

Join our team for season 2023 at Eagles Palace and Eagles Villas a unique 5* Luxury Resort as a

Guest Experience Executive 

Location: Ouranoupolis, Halkidiki

Key Responsibilities:

• Provide highest VIP services standards to our guests, welcome them in an exceptionally warm, polite, friendly and professional manner
• Anticipate and handle guest issues and concerns in an accurate, efficient and professional manner, including booking tours, making dinner reservations; arranging for babysitting; ordering and delivering flowers, and amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport and other transportation
• Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently
• Build full knowledge of Resort and hotel facilities, services and local area
• Ensure guest information is updated and accurate at all times
• Maintain at all times a high standard of personal appearance and hygiene
• Ensure excellent response to all guest requests / complaints

Requirements: 

• 1-2 year's of experience in a similar position ideally within a 5* Luxury Hotel
• Excellent knowledge of English; a second language such as German, Russian or French will be considered as an asset
• Computer literacy and experience in Opera / Fidelio programs will be an asset
• Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results

Benefits:

• Competitive salary remuneration
• Career development in a fast paced growing work environment
• Daily meals and accommodation
• Training opportunities

Please send an updated CV with recent photo.

TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer excellent and professional working environment and further career development to passionate professionals.