Remote work for Italian speakers in Greece

Work remote from any city of GREECE - Equipment provided

Are you a sports enthusiast and would like to work in a sports streaming platform?
Are you Italian fluent with strong English communication skills?
Looking to make your career?
So, we have the perfect opportunity for you!
The project is a tech-first sports streaming platform that reaches millions of users every week. It provides fans the control and flexibility to watch their sports, their own way, at home or on the go.

As a customer service specialist in this project, your daily responsibilities will include:

• Ability to assist users with general Inquiries and technical support issues through phone, email, chat, and social messaging channels (as assigned) regarding streaming services.
• Solve with precision and efficiency emerging issues that customers may face in a proactive way.
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
• Create amazing customer experience that people value, and we are proud of
• Be responsible to follow the direction of management and provide feedback.

To succeed in the role, you will need to have:

• Proficient level of Italian
• Advanced level of English both verbal and written.
• Strong communication skills - with excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver.
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Greece.