Villa Manager – Butler

Empiria Group

is seeking to hire for Santorini island:

Villa Manager – Butler

About us:

Empiria Group, owns, manages, and operates a unique collection of luxury hotels & villas, members of The Luxury Collection & Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros & Peloponnese.

For over 30 years and through a team that exceeds 300 associates, we have created unique hospitality experiences delivered through our hallmark personalized services, with an attention to detail our customers deserve and appreciate.

At Empira Group we aim to redefine destinations as the leading luxury hospitality brand of Greece, led by the most caring and positive associates.

Hidden away in the Μegalohori caldera, Nafsika Estate combines absolute privacy, spectacular views and enchanting ambiance to become the most luxurious and relaxing retreat of Santorini. The villa is related to Vedema, a Luxury Collection Resort, Marriott International Inc.

About the role:

Villa Manager primarily is to be responsible for the overall day-to-day operations of the Nafsika Estate. The ideal candidate assures guest service standards are being applied consistently.

Key accountabilities:

Creates a warm, friendly, and welcoming atmosphere for all guests
Takes care of all VIP guests and coordinates with all concerned departments and external contacts to fulfill guest needs and requests
Politely welcomes, addresses, and farewells the VIP guests through check in – check out procedures
Escorts the guests to the villa and presents all facilities
She/he is fully aware of the service and other amenities offered, makes suggestions on menu selections
Tactfully follows all guest needs, and projects a high level of willingness to achieve the highest level of guest satisfaction both in-person and via email before guest’s arrival and during their stay
Handles email correspondence
Serves welcome drinks and assists with food course and/or beverages
Helps monitor the stock inventory and follows up on replenishment
Informs Housekeeping department the time desired for the daily cleaning and turn-down service
Is fully aware of operating and safety procedures for all electrical and electronic equipment in the villa
Always ensures the cleanliness and tidiness of the villa
Attends and contributes to meetings and relevant trainings
Performs any other reasonable job duties as requested

Skills & expertise:

Degree in Hotel Management or relevant field
Minimum 2 years’ experience as a Villa Manager or a Butler in luxury level establishments
F&B knowledge (such as service and food & wine paring)
Ability to handle sensitive matters with efficiency and discretion
Strong multi-tasking skills
Proficient knowledge (both oral and written) of the English language.

Candidate’s Profile:

Creative, proactive, and resourceful
Strong communication skills
Excellent organizational skills and Strict attention to detail
Ability to proactively meet all Guest requests
Team player & result-oriented

Empiria Group’s difference:

Competitive remuneration package & benefits
Ongoing training
Career prospects on a transparent & collaborative working environment
Great Opportunities for career development within the company or other hotel members of Marriott International.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!