Fixed Services Support Technician

Optimal HR Group, on behalf of its client, a partner of Vodafone, is looking for a Fixed Services Support Technician.

The Fixed Services Support Technician is responsible for providing 1st and 2nd level Technical Support Services.

Responsibilities:

• Call/Email reception for technical issues
• Troubleshoot and resolve customer technical issues which arise after service activation
• Perform all required actions in order to support Telephony and IPVPN Services, also doing all Vodafone internal coordination activities that follow the troubleshooting process
• Phone support to field technicians who visit customers’ premises
• Perform proactive monitoring and run health checks
• Send technical incident reports

Requirements:

• Good general and technical education with qualifications in telecommunications, electronics and computing, TEI or University degree
• Excellent knowledge of xDSL technology and DSLAMs
• Thorough knowledge, end to end, of fixed voice/ Internet telecommunication network operation
• Very good level of the Greek and English language (oral and written)
• Excellent knowledge of MS Office
 

Key performance indicators:

• NPS and TNPS
• Response and Resolution time
• KPIs according to customers’ needs

Core Competences, knowledge and experience:

• At least 2 years of experience in technical support of technology services (Fixed telephony - PBX administration- Internet solutions)
• Technical knowledge of Transmission/Transport, IP Networks and Cisco configuration
• Very good organizational, analytical and interpersonal skills
• Customer obsessed – emphasis on quality
• Team player
• High levels of self-motivation and “can do” attitude

• Highly competitive remuneration package
• Excellent career prospects within a stimulating and growing working environment