Do you speak fluent English and one of the Spanish, Italian, French or German languages on a native level? Do you enjoy providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks? Does your proven work experience in a contact center justify that you are a customer-focused, hands-on, "lead-by-example" Team Leader?
Well, the opportunity you are looking for is right ahead. As a Multilingual Team Leader, you will be working for a multinational company leading and encouraging the team members for projects in various sectors.
As a Multilingual Team Leader, your main tasks will include the following:
- Build, maintain & communicate a strong ambition for the business, team and individuals
- Ensure the right Process of Management & KPIs to drive the organization's performance against goals, strategies & action-plans
- Develop succession planning within the team, to ensure continuous skill set development/growth for the individuals
- Perform ongoing coaching activities with sales agents, coordinate with coaches where needed to drive individual development
- Deliver team communication in a motivational manner, build team energy
- Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in a positive outcome