Customer Service Representative

Our client, one of the world’s leading supplier of beverage dispensing and cooling equipment, is looking to hire a Customer Service Representative for Middle East & Africa region.

Middle East & Africa is of critical importance and is one of the most fast-paced parts of the world. It is a dynamic region, constantly and significantly transforming itself. This position will expose you to a multicultural and very exciting work environment

Duties/Responsibilities

• Efficiently enter and manage all company orders to relevant factories
• Liaise daily with procurement & planning for order status ensuring delivery commitment
• Co-ordination of shipments with all customers
• Logistics co-ordination with forwarders
• Provide sales assistance to Area Sales Manager
• Invoicing of all orders
• Co-ordination with logistics Department for preparation of shipping documents.
• Co-operating with Account Department for overdue payments
• Develops lasting relationships with client personnel that foster client ties.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Builds a knowledge base of each client's business, systems and objectives.
• Suggests areas for improvement in customer support processes along with possible solutions.

• Bachelor’s Degree or higher
• Excellent command of English
• Highly organized with robust planning ability
• Ability to multi-task while performing under pressure in a fast-paced environment
• Strong organization and communications skills
• Previous experience working as a sales support administrator within the logistics and supply chain industry would be a plus

• Join a company that has a proven track record for family like culture, strong work ethic, training and development, and progressing team members to the next stage of their career.
• Full-time, permanent position.
• Competitive salary
• Mobile Phone