What does a
Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.
Responsibilities:- Experience in technical based customer assistance through voice, chat, and email
- Previous experience dealing with the challenges faced in a customer focused role
- Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions and supporting colleagues/department. As a result driving the successful development of the team and the wider department forward.
- Problem solving and critical thinking skills
- A passion for problem solving with the customer’s interest and satisfaction being the primary goal
- Social Media Savvy
- Ability to effectively and correctly communicate verbally and in written format