Night Auditor

We are looking for a talented Night Auditor to join the Front Office team of Kalesma Mykonos for the 2023 season.

Responsibilities:

• Welcome and greet Guests, ensuring prompt and courteous service and escorting guests to their rooms when needed
• Provide smiley, friendly and personalized welcome, including high-quality service via phone
• Provide guests with any reservation information, amenities, area attractions, and dining booking needed
• Interface with Hotel Management, Front Office team, and Reservation team to ensure that regular ongoing communication is occurring in all hotel departments informing of guest needs, providing guidance and feedback
• Ensure prompt and courteous service to customer inquiries, respond promptly and tactfully to eventual Guest complaints, and always provide excellent services to maintain guest satisfaction
• Ensure any guest preference is recorded on the Opera guest page and is communicated to the appropriate department for follow-up.
• Ensure correct billing arrangement is provided according to FO policies and procedures
• Support implementation of service standards, and policies according to hotel guidelines and ensure all procedures are properly understood, implemented, and consistently monitored.
• Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures
• Follow proper procedures for cash, credit card, and room charge transactions and obtain proper identification and necessary departmental information
• Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention of the Hotel Manager
• Maintain excellent relationships within Front Office Department as well as other departments in the hotel
• Check-in guests, answer phones and take reservations
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Respond to guest requests, complaints and emergencies
• Process invoices

Requirements:

• Degree in Hospitality/ Tourism.
• Possess a minimum of 1-year of experience in luxury hospitality.
• Experience in operating OPERA or Fidelioor similar PMS and efficient user of general PC applications. Excellent knowledge of Excel.
• Excellent written & verbal communication skills in Greek & English language is an essential requirement, while knowledge of an additional foreign language will be considered an asset
• Attentive, friendly, courteous, and service-oriented. Honest and energetic work ethic.
• Ability to work on a flexible schedule, according to department needs
• Team work spirit

Compensation:
We offer a comprehensive salary package based on experience, including shared accommodation, meals on duty, a friendly work environment, and opportunities for career development.