Requirements:
·
Technical
Institution Degree
·
At
least 2 year experience in a technical support department
·
Desired
relevant experience as a Team Leader
·
Very
good knowledge of the Greek and English language (oral and written)
·
Good
knowledge of MS Office Suite (MS Excel, MS Word etc.)
·
Knowledge
of ADSL, POTS and VOIP Technology
Key performance indicators:
ü
Customer
Experience: NPS
(Customer Care), TNPS (After-Call satisfaction survey)
ü Call Center: Service Level, Abandoned
Call Rate, First Call Resolution, Utilization
Core Competences, knowledge and
experience:
·
Excellent
communication skills
·
Strong
customer orientation, understanding customer needs
·
Strong
people management and motivation skills
·
Excellent
organizational and leadership skills with a problem solving ability
·
Adaptability
to changing conditions, work priorities and organizational needs