Front Office Manager

AMĀRIA Beach Resort (5* Hotel) in Monolithos – Santorini is looking to hire a Front Office Manager for the season 2026.

As Front Office Manager, you will coordinate all front desk activities, act as the “face” of our company, and ensure that all visitors receive a heart warming welcome. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead the Front Office team.

Responsibilities

• Ensure timely and accurate customer service
• Train, supervise and support Front Office Agents as well as the Guest Relations department
• Identify training needs, develop, and manage performance
• Schedule shifts, supervise workload during shifts, monitor all cash-handling & credit policies
• Enforces all cash-handling, check-cashing, and credit policies
• Ensure that all tasks of the Front Office team are carried out in a smooth and exceptional manner
• Monitors all V.I.P & guests requests
• Resolves guest complaints quickly, efficiently, and courteously
• Maintains master key control
• Verifies that accurate room status information is maintained and properly communicated
• Maintain effective communication with all related departments
• Conducts regularly scheduled meetings/briefings for the Front Office Agents
• Ensure front desk is tidy and has all necessary stationery and material (e.g., pens, forms, and informative leaflets)
• Prepare performance reports related to the Front Office
• Ensure company’s policies requirements are met

• Bachelor’s degree in hospitality/Tourism
• Proven work experience, at least 2 years, as a Front Office Manager in a 4- or 5-star hotel
• Fluency in both English and Greek (oral and written)
• Very good knowledge of a second foreign language will be considered as an asset
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Excellent knowledge of MS Office, particularly Excel and Word
• Excellent knowledge of Hotel PMS (Opera) and POS
• Strong communication skills and interpersonal skills
• Excellent time management, organizational skills, and multitasking abilities
• Problem-solving and negotiation skills

Front Desk Manager Qualifications / Skills

• Verbal Communication skills
• Customer Service
• Resolving Conflict
• Teamwork
• Professionalism

• Competitive salary
• Accommodation with A/C, Wi-Fi and laundry access
• Two meals daily
• Continuous professional development
• Supportive management
• Discounts and family rates in group properties in Santorini