Join the NOMÉE Hospitality Group in Santorini and become a valued part of a vibrant team dedicated to delivering exceptional experiences in one of Santorini’s premier luxury hotels and resorts!
As a family-owned and family-run collection, NOMÉE upholds the legacy of authentic Greek hospitality—treating each guest as family and creating memories that last a lifetime.
Our Properties:
Aqua Luxury Suites, AMĀRIA Beach Resort, NĒRO Light Filled Suites, O’Santo Villa
What we’re looking for: We are seeking enthusiastic and passionate individuals to join us as Front Office Agents. Our ideal candidates are driven by a love for guest service, are detail-oriented, and bring a natural warmth to each interaction. If you’re motivated to create a welcoming, memorable experience for guests and thrive in a lively, guest-centered environment, we’d love to meet you.
Key responsibilities
- Guest check-In and check-out: Greet and welcome guests upon arrival, process check-in/check-out efficiently and ensure all details are accurately recorded in the hotel’s property management system (PMS).
- Communication and coordination: Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience and timely fullfilment of guest requests.
- Billing and payments: Prepare and settle bills, process payments and issue all kinds of invoices by informing guests accordingly.
- Administrative duties: Maintain records, update guest profiles, handle phone calls and respond to emails, ensuring efficient daily operations.
- Property knowledge: Provide detailed information to guests about the property, including available rooms, rates, and amenities.
- Guest Complaint Management: Respond to guest complaints in a timely and professional manner to ensure satisfaction.
- Upselling: Proactively promote additional hotel facilities and services to enhance the guest experience.